RCS again and again robbing customers
I have not heard anything further about the last complaint i logged against these despicable muppets.
they claim that unless i can show a SMS proving i called them [one that was never sent they refuse to handle the query] i have the call log when i called them and the calls are "recorded" so there is no excuse for them to resolve this.
i have now gone and done exactly the same thing again and no SMS but the call was "recorded" if they cannot resolve this they clearly have not been recording calls and this should be escalated to the ombudsman.
yes i am logging a query before the statement run i know they that useless that they will **** it up so i want to get out ahead of the stupidity and poor service i have grown used to getting from this piece of **** company.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
https://rcs.co.za/partner/pick-n-pay/self-service <- this one it is unrelated to the app i need my password reset for it as it has features the app does not have.
https://rcs.co.za/partner/pick-n-pay/self-service <- this one it is unrelated to the app i need my password reset for it as it has features the app does not have.
you have now gone and changed your IVR to forward the settlement query to a agent when it used to play back the amount to the caller then tell ,me you have no recording of the call and im lying either you play back a recording showing im at fault or accept i am right and resolve the issue by refunding me the 51R you ****** off me.
when you say the call is recorded i have every expectation it will be and when you make a offer telephonically valid for 5 days you obliged to honor it. are you a effing ****a or a FSP ?
you have now gone and changed your IVR to forward the settlement query to a agent when it used to play back the amount to the caller then tell ,me you have no recording of the call and im lying either you play back a recording showing im at fault or accept i am right and resolve the issue by refunding me the 51R you ****** off me.
when you say the call is recorded i have every expectation it will be and when you make a offer telephonically valid for 5 days you obliged to honor it. are you a effing ****a or a FSP ?