RCS: After confirming my innocence on the account fradulently opened under my name, RCS is failing to submit clearance letter to SAFPS for the past 1 year and 8 month so that I can apply for credit

In 2015, an account was **********ly opened under my name. Immediately after been informed by my credit bureau (TransUnion) about this transaction. I contacted RCS and submitted all necessary documents including an affidavit. The matter was shortly resolved after that and the account was also removed from TransUnion.

Two years ago I app**** for a house finance with one of the banks and was told that there is an ITC flag from RCS for unpaid account and due to that, they cannot approve me for a bond. They asked me to contact RCS Group to request a letter stating that indeed the issue was resolved and the account was closed. With their bad service, I contacted RCS but never received any help. Four days before my offer to purchase experied, I came to hello peter to seek help and thanks to hello peter because only then, a consultant from RCS called and supp**** me with the letter...

CURRENT ISSUE: I would say few months after getting my house I app**** for a car finance, the ITC came back saying that I am listed on SAFPS for the same RCS Incident, I then contacted SAFPS and they told me to contact RCS to send them the clearance letter. I have been contacting this guys(RCS) since and I feel so helpless. So my question is, EVERYTIME us as consumers have enquiries with this company besides buying their products, we must first come to hello peter before our issue get resolved? **Very concerning**

Can someone from RCS please help resolve this issue as a matter of urgency please