JM
JJ M
1 reviews | Active since Jul 2011
06 Nov 2023, 12:53
RCS accusing me of not paying my Game account. And having a debit order I do not have. Also refuse to change my Edgars debit order details.
I just received this sms from RCS:
The debit order on your Game/Dionwired Store Card has not been received. Please go to any store to make payment or refer to statement. For queries call ***
What is this? I do NOT have a debit order with RCS for my Game account.
Anyway I DID pay my account last week. As your app is now fully dis****ional and can't be used anymore I couldn't pay via the app anymore as I usually did. Also Cape Union Mart tells me RCS adviced them not to take payments from Game customers anymore and you closed the Game store that was in my town making it extremely difficult and annoying to pay one's account.
Last week you sent me a link to oaty account and I followed this link and DID pay my account.
Do you want to tell me now that after a week my payment through your linked channel isn't reflecting?
You better not show on credit buro that I paid late this month or didn't pay like your sms accuses me off.
Do That and you will see war from a customer that you never saw before!
I'm fed up with the incompetence and utter bad customer service of RCS.
Even my Edgars account is a constant struggle!
Even after two complaints here on hellopeter and at least three long telephonic conversations and three visit's to the store, RCS just fail to change my debit order and update my debit order details to my new bank account. I gave up on that. As apparently RCS is NOT able to just do this.
But for now, I won't give up the fight that you claim I have a debit order for Game AND that my account WASN'T paid!!!
Be ready for war. Ombudsman, complaints commission, court, social media, ANYTHING to expose the horrible customer service and inability to assis in basic things of RCS.
Have a good day.
I expect a written apology that you are accusing me that I didn't pay my account.
Also I will be checking as you like to add charges for each sms an any communication to my Game account.
Be sure NOT to do this thia time as I HAVE paid!!!!
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
06 Nov 2023, 13:59Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's reply06 Nov 2023, 13:59
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
JM
JJ M's updateReviewer Update
09 Nov 2023, 07:001. I did get an email in this regard. R questing a prove of the payment (done online on your link). However I did send this I didn't receive feedback in this matter and if I check my app the payment still does not show.
And you are gladly going to deduct fees and interests on the (currently) 9 days I am in "arrears" according to you even if I did pay on the 1st. You will also charge me for the SMS'e you sending me that my account isn't paid. And if you do that, I will take you to court even if I have to borrow money to do this. Luckily I have a relative who is a lawyer and will gladly take such case to expose RCS.
I want to know where is the money I paid.
2. In September I ordered a number of things online from Game, including 1x MPL Castor oil. Everything was delivered except this. I complained about this and was told I will get a refund as there isn't stock (even though your website stated there is stock -and still does. I was promised a refund. I said I didn't want a refund but I want the item as it shows it is in stock. I didn't get a reply. Now nearly two months later I neither have the product or my money as I cannot find such refund on my bank account.
Why does RCS have so many problems?
And why is the customer service so utterly poor?
What's going on?
And you are gladly going to deduct fees and interests on the (currently) 9 days I am in "arrears" according to you even if I did pay on the 1st. You will also charge me for the SMS'e you sending me that my account isn't paid. And if you do that, I will take you to court even if I have to borrow money to do this. Luckily I have a relative who is a lawyer and will gladly take such case to expose RCS.
I want to know where is the money I paid.
2. In September I ordered a number of things online from Game, including 1x MPL Castor oil. Everything was delivered except this. I complained about this and was told I will get a refund as there isn't stock (even though your website stated there is stock -and still does. I was promised a refund. I said I didn't want a refund but I want the item as it shows it is in stock. I didn't get a reply. Now nearly two months later I neither have the product or my money as I cannot find such refund on my bank account.
Why does RCS have so many problems?
And why is the customer service so utterly poor?
What's going on?
JM
JJ M's update09 Nov 2023, 07:00
Reviewer Update
1. I did get an email in this regard. R questing a prove of the payment (done online on your link). However I did send this I didn't receive feedback in this matter and if I check my app the payment still does not show.
And you are gladly going to deduct fees and interests on the (currently) 9 days I am in "arrears" according to you even if I did pay on the 1st. You will also charge me for the SMS'e you sending me that my account isn't paid. And if you do that, I will take you to court even if I have to borrow money to do this. Luckily I have a relative who is a lawyer and will gladly take such case to expose RCS.
I want to know where is the money I paid.
2. In September I ordered a number of things online from Game, including 1x MPL Castor oil. Everything was delivered except this. I complained about this and was told I will get a refund as there isn't stock (even though your website stated there is stock -and still does. I was promised a refund. I said I didn't want a refund but I want the item as it shows it is in stock. I didn't get a reply. Now nearly two months later I neither have the product or my money as I cannot find such refund on my bank account.
Why does RCS have so many problems?
And why is the customer service so utterly poor?
What's going on?
And you are gladly going to deduct fees and interests on the (currently) 9 days I am in "arrears" according to you even if I did pay on the 1st. You will also charge me for the SMS'e you sending me that my account isn't paid. And if you do that, I will take you to court even if I have to borrow money to do this. Luckily I have a relative who is a lawyer and will gladly take such case to expose RCS.
I want to know where is the money I paid.
2. In September I ordered a number of things online from Game, including 1x MPL Castor oil. Everything was delivered except this. I complained about this and was told I will get a refund as there isn't stock (even though your website stated there is stock -and still does. I was promised a refund. I said I didn't want a refund but I want the item as it shows it is in stock. I didn't get a reply. Now nearly two months later I neither have the product or my money as I cannot find such refund on my bank account.
Why does RCS have so many problems?
And why is the customer service so utterly poor?
What's going on?
JM
JJ M's updateReviewer Update
09 Nov 2023, 07:04The relavant order number for the above is ***
JM
JJ M's update09 Nov 2023, 07:04
Reviewer Update
The relavant order number for the above is ***
JM
JJ M's updateReviewer Update
09 Nov 2023, 14:18And after all my efforts and this complaints, RCS just phoned me to ask when am I going to pay my account, after I already paid it on the 1st.
And I know this phone call as well as the SMS's and emails are going to be charged on my account.
And this is NOT fair. Really, promise I won't leave it there!
I was explaining to the person just phoning me that I paid on the 1st and want to know why the payment does not reflect on your side and tried to tell het that it will be unfair to charge me for phone calls and sms after the 1st. But she was not interested in hearing this and just said ok and ended the call.
I cannot believe how absolutely pathetic RCS really are.
I also received an email today that you have authorised a debit order for my Game account, while I never asked for this to be done and I never approved this. I wasn't even asked if I want a debit order or on what date it must go off!
I did, and I am since July trying to get them to fix the bank details of my Edgars debit order, yes... But it seems nobody at RCS have even an Idea what is going on.
I want to know why my payment is not reflecting after 8 days after I paid on a ling that YOU sent me because your app wasn't working. Paid directly from that link with Capitec pay and my payment is now missing??
And after I am constantly in communication with you about this RCS still calls me and ask when am I going to pay my account?
This is going to reflect badly on the credit buro and going to cost me R20 per call and sms as you unfairly charge these.
This is unacceptable and very irritating.
Not going to answer these calls again.
And I am carefully going to watch my statement because you are going to charge me for these calls.
Horrible experiences with RCS!
And I know this phone call as well as the SMS's and emails are going to be charged on my account.
And this is NOT fair. Really, promise I won't leave it there!
I was explaining to the person just phoning me that I paid on the 1st and want to know why the payment does not reflect on your side and tried to tell het that it will be unfair to charge me for phone calls and sms after the 1st. But she was not interested in hearing this and just said ok and ended the call.
I cannot believe how absolutely pathetic RCS really are.
I also received an email today that you have authorised a debit order for my Game account, while I never asked for this to be done and I never approved this. I wasn't even asked if I want a debit order or on what date it must go off!
I did, and I am since July trying to get them to fix the bank details of my Edgars debit order, yes... But it seems nobody at RCS have even an Idea what is going on.
I want to know why my payment is not reflecting after 8 days after I paid on a ling that YOU sent me because your app wasn't working. Paid directly from that link with Capitec pay and my payment is now missing??
And after I am constantly in communication with you about this RCS still calls me and ask when am I going to pay my account?
This is going to reflect badly on the credit buro and going to cost me R20 per call and sms as you unfairly charge these.
This is unacceptable and very irritating.
Not going to answer these calls again.
And I am carefully going to watch my statement because you are going to charge me for these calls.
Horrible experiences with RCS!
JM
JJ M's update09 Nov 2023, 14:18
Reviewer Update
And after all my efforts and this complaints, RCS just phoned me to ask when am I going to pay my account, after I already paid it on the 1st.
And I know this phone call as well as the SMS's and emails are going to be charged on my account.
And this is NOT fair. Really, promise I won't leave it there!
I was explaining to the person just phoning me that I paid on the 1st and want to know why the payment does not reflect on your side and tried to tell het that it will be unfair to charge me for phone calls and sms after the 1st. But she was not interested in hearing this and just said ok and ended the call.
I cannot believe how absolutely pathetic RCS really are.
I also received an email today that you have authorised a debit order for my Game account, while I never asked for this to be done and I never approved this. I wasn't even asked if I want a debit order or on what date it must go off!
I did, and I am since July trying to get them to fix the bank details of my Edgars debit order, yes... But it seems nobody at RCS have even an Idea what is going on.
I want to know why my payment is not reflecting after 8 days after I paid on a ling that YOU sent me because your app wasn't working. Paid directly from that link with Capitec pay and my payment is now missing??
And after I am constantly in communication with you about this RCS still calls me and ask when am I going to pay my account?
This is going to reflect badly on the credit buro and going to cost me R20 per call and sms as you unfairly charge these.
This is unacceptable and very irritating.
Not going to answer these calls again.
And I am carefully going to watch my statement because you are going to charge me for these calls.
Horrible experiences with RCS!
And I know this phone call as well as the SMS's and emails are going to be charged on my account.
And this is NOT fair. Really, promise I won't leave it there!
I was explaining to the person just phoning me that I paid on the 1st and want to know why the payment does not reflect on your side and tried to tell het that it will be unfair to charge me for phone calls and sms after the 1st. But she was not interested in hearing this and just said ok and ended the call.
I cannot believe how absolutely pathetic RCS really are.
I also received an email today that you have authorised a debit order for my Game account, while I never asked for this to be done and I never approved this. I wasn't even asked if I want a debit order or on what date it must go off!
I did, and I am since July trying to get them to fix the bank details of my Edgars debit order, yes... But it seems nobody at RCS have even an Idea what is going on.
I want to know why my payment is not reflecting after 8 days after I paid on a ling that YOU sent me because your app wasn't working. Paid directly from that link with Capitec pay and my payment is now missing??
And after I am constantly in communication with you about this RCS still calls me and ask when am I going to pay my account?
This is going to reflect badly on the credit buro and going to cost me R20 per call and sms as you unfairly charge these.
This is unacceptable and very irritating.
Not going to answer these calls again.
And I am carefully going to watch my statement because you are going to charge me for these calls.
Horrible experiences with RCS!
RCS's replyOfficial
12 Nov 2023, 13:06Good day,
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,
RCS Cards
RCS's reply12 Nov 2023, 13:06
Official
Good day,
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,
RCS Cards
JM
JJ M's updateReviewer Update
27 Nov 2023, 09:58I keep receiving this sms from RCS about my Edgars account:
Your Edgars Account payment was due 1st of the month. Please make payment at any Edgars stores if you have not done so already. For queries call ***
Was die the 1st of the month???
Today is only the 27th?
Was due the 1st? I did pay my account for this month at the store?
What is the meaning of this?
Furthermore in relation to this, if you trace all my hellopeter complaints here I have been emailing, calling, complaining here on hellopeter, begging for you to update my bank details so that the debit order could be activated again, but you just totally ignored my various requests.
Ever since July this year I have been trying to get you to activate a debit order to the right bank account but you stay ********, so every month I have to go to the shop to pay. While at the shop they also can't help me with the debit order.
Now after begging more than 4 months, last month you initiated a debit order for my Game account which I never even asked you to do. But still my Edgars account you seem to ignore me and I do not know why. Now two times I a row I get an sms that my account was not paid before the 1st of the month. Is this the 1st November or 1st December you are talking about about?
Didn't I pay my account for November? Please check.....
What is the meaning of this sms?
I can understand if the sms said payment IS due before the first, but please explain here clearly for me what do you mean by payment WAS due on the first of the month?
Does not make sense?
Your Edgars Account payment was due 1st of the month. Please make payment at any Edgars stores if you have not done so already. For queries call ***
Was die the 1st of the month???
Today is only the 27th?
Was due the 1st? I did pay my account for this month at the store?
What is the meaning of this?
Furthermore in relation to this, if you trace all my hellopeter complaints here I have been emailing, calling, complaining here on hellopeter, begging for you to update my bank details so that the debit order could be activated again, but you just totally ignored my various requests.
Ever since July this year I have been trying to get you to activate a debit order to the right bank account but you stay ********, so every month I have to go to the shop to pay. While at the shop they also can't help me with the debit order.
Now after begging more than 4 months, last month you initiated a debit order for my Game account which I never even asked you to do. But still my Edgars account you seem to ignore me and I do not know why. Now two times I a row I get an sms that my account was not paid before the 1st of the month. Is this the 1st November or 1st December you are talking about about?
Didn't I pay my account for November? Please check.....
What is the meaning of this sms?
I can understand if the sms said payment IS due before the first, but please explain here clearly for me what do you mean by payment WAS due on the first of the month?
Does not make sense?
JM
JJ M's update27 Nov 2023, 09:58
Reviewer Update
I keep receiving this sms from RCS about my Edgars account:
Your Edgars Account payment was due 1st of the month. Please make payment at any Edgars stores if you have not done so already. For queries call ***
Was die the 1st of the month???
Today is only the 27th?
Was due the 1st? I did pay my account for this month at the store?
What is the meaning of this?
Furthermore in relation to this, if you trace all my hellopeter complaints here I have been emailing, calling, complaining here on hellopeter, begging for you to update my bank details so that the debit order could be activated again, but you just totally ignored my various requests.
Ever since July this year I have been trying to get you to activate a debit order to the right bank account but you stay ********, so every month I have to go to the shop to pay. While at the shop they also can't help me with the debit order.
Now after begging more than 4 months, last month you initiated a debit order for my Game account which I never even asked you to do. But still my Edgars account you seem to ignore me and I do not know why. Now two times I a row I get an sms that my account was not paid before the 1st of the month. Is this the 1st November or 1st December you are talking about about?
Didn't I pay my account for November? Please check.....
What is the meaning of this sms?
I can understand if the sms said payment IS due before the first, but please explain here clearly for me what do you mean by payment WAS due on the first of the month?
Does not make sense?
Your Edgars Account payment was due 1st of the month. Please make payment at any Edgars stores if you have not done so already. For queries call ***
Was die the 1st of the month???
Today is only the 27th?
Was due the 1st? I did pay my account for this month at the store?
What is the meaning of this?
Furthermore in relation to this, if you trace all my hellopeter complaints here I have been emailing, calling, complaining here on hellopeter, begging for you to update my bank details so that the debit order could be activated again, but you just totally ignored my various requests.
Ever since July this year I have been trying to get you to activate a debit order to the right bank account but you stay ********, so every month I have to go to the shop to pay. While at the shop they also can't help me with the debit order.
Now after begging more than 4 months, last month you initiated a debit order for my Game account which I never even asked you to do. But still my Edgars account you seem to ignore me and I do not know why. Now two times I a row I get an sms that my account was not paid before the 1st of the month. Is this the 1st November or 1st December you are talking about about?
Didn't I pay my account for November? Please check.....
What is the meaning of this sms?
I can understand if the sms said payment IS due before the first, but please explain here clearly for me what do you mean by payment WAS due on the first of the month?
Does not make sense?