RCS Accounts department a disgrace

<p>On the 29th November 2016 at 08:22:09 i made a payment of R16 000 into my Dion Wired account that is owned by RCS.</p> <p>I then realized that the monies was not allocated to my account, i phoned RCS and they stated that i should resend the prove of payment, which i did and the consultant stated that the accounts department will call me back, which they never did.</p> <p>I then recieved a statement showing that im in a minus with my account and they will deduct R2, 662.95 which i assume it is with extra interest added.</p> <p>I phoned RCS again and this time i spoke with a woman by the name of Anisa, she had a look at the system and stated that nothing was done and i should resend the prove of payment again which i did again.</p> <p>I then asked Anisa what the accounts department number was and she stated that she doesnt know the number and that she cannot transfer me them.</p> <p>I then called the debt collecting number and the lady stated that im in the wrong department and that i should call the call centre, i then told the lady that the call center is of no help and then she transfered me to the accounts department and i holded on for almost 20 minutes and decided to cancell my phone call.</p> <p>I then sent an email to ********** stating my concern, all i got was a read message and no responds back.</p> <p>the accounts department is useless because the company is protecting them, i dont understand how is that we cannot contact the accounts department or even transfered from the call center to the account department, these people are working with peoples monies, they suppose to attend to a matter like this with urgency or were they hoping that no one will call and they can easily just do whatever they want with the money.</p> <p>if i dont get a respond from RCS i will then go to the ombudsmen.</p> <p>Im extremely dissapointed at RCS, i have been loayal to them for the past 8 years and now im seriously considering closing my account with them.</p> <p> </p>