RCS account settlement

Good day

I am currently holding on the line for assistance for 12mins this is after trying to call and get through to customers service for the past 30mins.

I had to come and check my emails at work on my Eid day so clearly I’m not happy and in the best of moods.

I have settled this loan on the 22nd June and I have sent through my proof of payment for settlement to *** not once but thrice including numerous call made by me before settling as well as after making payment.

Then after trying for 30 + mins someone answers tells me to hold on and transfers me to the “loans departments” and the guess what the line is not available that I’m transferred too and I’m cut off REALLY, y should I go through all the effort to get this sorted and yet I receive numerous emails and sms stating I’m in arrears.

I am beyond stressed because of this not to mention P***** off as I'm very reliable and have never missed any payment before and this is reflecting negatively on my name not only at RCS but at the credit bureau.

I am not emailing nor calling again and expect someone to take the initiative and have this sorted.

Please check your statements, the reference I received for the account settlement was given to me by 1 of your customers service people.

Regards Ruzaigh Bassier