Hellopeter
Share Your Experience
QN
Quinton N

1 reviews | Active since Jan 2020

06 Jan 2020, 13:58

RCS ACCOUNT PAYMENT NOT REFLECTING AFTER 3 WEEKS

On the 18th of December my wife made a payment against her RCS Card of R10 000.00. She made the payment via the ABSA banking app.

To date this payment has not reflected against her account and the balance outstanding is wrong. This has become so frustrating and after many emails from my wife still has not been resolved.

Have sent through proof of payment many times!!!!!!!!!!!

Have tried to call the call centre but stay on hold for over 30 minutes and when you do get through to someone they put you through to another department and the long wait starts again.

RCS please get this sorted as this is extremely frustrating and not acceptable.

0
Replies (5)
RCS
RCS's reply06 Jan 2020, 14:10
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


QN
Quinton N's update06 Jan 2020, 14:12
Reviewer Update
Good Day

This just seems to be an automated response that everyone gets that complains.

Please can you advise timelines on when this will be rectified by?


QN
Quinton N's update07 Jan 2020, 10:25
Reviewer Update
Thank you to Megan from RCS for getting this query resolved within 24Hours from the complaint above.
It is really appreciated and is great customer service.
Thank you Megan for turning a 1 star rating to a 5 star rating.

RCS
RCS's reply07 Jan 2020, 14:52
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS


QN
Quinton N's update07 Jan 2020, 15:00
Reviewer Update
Thank you so much