MM
Maryna Möhr
1 reviews | Active since Jan 2021
18 Jan 2021, 13:27
RCS Account payment harassment
RCS Game handles QueensPark accounts = I have NEVER previously neglected paying my account and pay more than my installment monthly. During the festive time I was late paying my R154 installment for the first time ever. RCS has been phoning me non-stop for the last two weeks, sometimes 3 times a day which carried on even after I have paid R500 to cover the installment. This now feel like harassment! I am at a point where I am considering closing my account. Does your payment record over years not count for anything??
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Replies (2)
RCS's replyOfficial
18 Jan 2021, 17:52Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Jan 2021, 17:52
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
23 Jan 2021, 16:54Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply23 Jan 2021, 16:54
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS