RCS Account in arrears

Good day<br> <br> On Tuesday, a very helpful lady by the name of Delmarie (not sure which department she represents). She informed me that my account went into arrears ( however she could not see any issues on the account) and for the past 6 months my debit orders did not go off. Now I don't have an issue paying the outstanding amount, however I am very dissapointed that my Debit order was stopped. Now I had a staff account with RCS, and left the company in Feb 2015, the debit orders deducted without issue, and I was under the impression that my debit orders have been going off as per normal, however to my surprise it did not go off since July 2015, my banking details have remained the same for the past few years, and I always had money in my account so there was no excuse for the debit orders not to go off, I did sign a form as well giving RCS permission to deduct from my account, what upsets me as well is that they are only phoning me back AFTER 6 MONTHS, so if they phoned me after missing 1 or 2 payments that would have been understandable, but come on, its 6 MONTHS already. Can I please get feedback as to why the debit order was cancelled and why someone is only phoning me back now