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Hermanus R

1 reviews | Active since Jul 2018

11 Jul 2018, 21:36

RCS Account discrepancy

I had an RCS card and in 2006 I brought something at AUTOZONE for R109.70 and my closing balance was R146.69. I know for a fact that this amount was settled and the card was cut up and discarded. It is now over 12 years later that I am told that I have an outstanding balance of R1290.42. Unfortunately I have no documentation to prove that this account was paid up but there is absolutely no ways that I would leave such an amount outstanding.

0
Replies (5)
RCS
RCS's reply16 Jul 2018, 14:27
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

HR
Hermanus R's update04 Sept 2018, 09:38
Reviewer Update
This matter seems like it is not getting resolved and instead dragging on. I will agree to pay the amount of R146.69 but not a cent more as I know for a fact I did not receive any communication from RCS via email or telephonically. I await your response.
HR
Hermanus R's update12 Sept 2018, 12:51
Reviewer Update
Still absolutely no response regarding this matter
HR
Hermanus R's update03 Oct 2018, 11:43
Reviewer Update
Attorneys who are currently handling this matter stated that there is a 0 balance and this was resolved back in February 2018 and they have tried to contact RCS 3 times already without any response from RCS. Waiting for attorneys response once RCS replies to them!!!
RCS
RCS's reply04 Oct 2018, 11:32
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,