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Delisile M

1 reviews | Active since May 2010

05 Mar 2018, 11:33

RCS ACCOUNT CLOSURE STRUGGLE

I have been trying to get hold of them since Saturday. I have had to hold for over an hour at each interval with no response. if you select new account options there is an answer immediately but they cannot help me with regards to closing my account. I have send an email to every email address i could find for the group requesting to close my account.

These were email addresses used : ********** ********** ********** **********

I need to close my account today not tomorrow or any other day.

0
Replies (4)
RCS
RCS's reply06 Mar 2018, 14:55
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply06 Mar 2018, 15:08
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

DM
Delisile M's update07 Mar 2018, 08:14
Reviewer Update
How has my complaint been resolved? i have not received any communication from you. All i need is conformation that this account has been closed sent through my preferred communication channel with you.
RCS
RCS's reply09 Mar 2018, 13:52
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS