TR
Tayla R

1 reviews | Active since Jun 2019

29 Aug 2025, 13:05

RCS account *******!!! Blue Label ******* and ****mers!!!***** at its finest

Worst account to have ever!!!! They are *****s, they have a subscription account called Blue Lable connect, that gets deducted from your hard earned money when you pay your account every month without you even signing up for it. I have called in to ask what they are and why a R299 gets deducted from account every month for it and they still investigating and trying to figure out who or where this was approved! A total of R900 has been taken from my account payments which they have declined to refund! After this subscription was cancelled on the 1st of August 2025 and numerous ignored emails from myself they have once again deducted the amount from my account payment AFTER ITS BEEN CANCELLED!! I then called to ask why after cancellation of this unapproved subscription was done am I STILL being charged for it. They said they have no idea why I was charged and they will investigate ONCE AGAIN probably to state again that it will not be refunded and next month will probably be the whole story over again. Just out here *****ing peoples hard earned money when they are trying to pay off debts

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Replies (1)
RCS
RCS's reply29 Aug 2025, 13:21
Official
Good day Tayla Van Rooyen,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group