GL
Grizelda L
1 reviews | Active since Mar 2024
15 Apr 2024, 12:38
RCS ACCOUNT
I have a account with Jet/TFG/RCS, which i never faltered on. I came to this platform previously to state my disappointment with how my account has been handled. I only get responses like, a consultant will get back to me, or my request has been sorted. I just got my latest statement, with the same issues as before:
1. I have been charged interest three times on this statement, just like previous months. 2. Extra fees are charged, for what i don't know. 3. Another purchase has been made, and since 2023 nothing has been done to address this issue. 4. I have been send from post to pillar, with no calls from anyone trying to sort out this problem. 5. All the above companies /franchises are blaming each other.
I am sure there are many other clients with the same issue, and i hope this time i will get the help i need to sort out this mess.
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Replies (5)0
Replies (5)GL
Grizelda L's updateReviewer Update
22 Jun 2024, 11:52When i originally came to this platform to complain about my account with RCS/JET, the 2 companies played the blame game.
1. Eventually a consultant of RCS called me on a Sunday, trying to explain why i have so much fees and interest charged on my account, without me having a statement with me.
2. I explained to the consultant i don't understand any of her explanations.
3. When i look at my May and June statements, my contributions did not make a dent in my debt?
4. Why do they charge interest 3 times on one account, Insurance & Other subscriptions?
5. What are the fees for that they also charge on my account?
6. What are the purchases made on my account.
7. I have not used my account for over a year, but i don't see any improvement on my account.
I basically pay for all those charges and not my actual account?
I would like to have a summary of how and why those charges were added onto my account.
Kind regards
Grizelda van Beulen
1. Eventually a consultant of RCS called me on a Sunday, trying to explain why i have so much fees and interest charged on my account, without me having a statement with me.
2. I explained to the consultant i don't understand any of her explanations.
3. When i look at my May and June statements, my contributions did not make a dent in my debt?
4. Why do they charge interest 3 times on one account, Insurance & Other subscriptions?
5. What are the fees for that they also charge on my account?
6. What are the purchases made on my account.
7. I have not used my account for over a year, but i don't see any improvement on my account.
I basically pay for all those charges and not my actual account?
I would like to have a summary of how and why those charges were added onto my account.
Kind regards
Grizelda van Beulen
GL
Grizelda L's update22 Jun 2024, 11:52
Reviewer Update
When i originally came to this platform to complain about my account with RCS/JET, the 2 companies played the blame game.
1. Eventually a consultant of RCS called me on a Sunday, trying to explain why i have so much fees and interest charged on my account, without me having a statement with me.
2. I explained to the consultant i don't understand any of her explanations.
3. When i look at my May and June statements, my contributions did not make a dent in my debt?
4. Why do they charge interest 3 times on one account, Insurance & Other subscriptions?
5. What are the fees for that they also charge on my account?
6. What are the purchases made on my account.
7. I have not used my account for over a year, but i don't see any improvement on my account.
I basically pay for all those charges and not my actual account?
I would like to have a summary of how and why those charges were added onto my account.
Kind regards
Grizelda van Beulen
1. Eventually a consultant of RCS called me on a Sunday, trying to explain why i have so much fees and interest charged on my account, without me having a statement with me.
2. I explained to the consultant i don't understand any of her explanations.
3. When i look at my May and June statements, my contributions did not make a dent in my debt?
4. Why do they charge interest 3 times on one account, Insurance & Other subscriptions?
5. What are the fees for that they also charge on my account?
6. What are the purchases made on my account.
7. I have not used my account for over a year, but i don't see any improvement on my account.
I basically pay for all those charges and not my actual account?
I would like to have a summary of how and why those charges were added onto my account.
Kind regards
Grizelda van Beulen
GL
Grizelda L's updateReviewer Update
09 Jul 2024, 14:31Up until today, i have not seen the private response on my last mail, dated 22 June 2024.
Not sure where to go look for that response.
It is sooo frustrating and unprofessional!
Not sure where to go look for that response.
It is sooo frustrating and unprofessional!
GL
Grizelda L's update09 Jul 2024, 14:31
Reviewer Update
Up until today, i have not seen the private response on my last mail, dated 22 June 2024.
Not sure where to go look for that response.
It is sooo frustrating and unprofessional!
Not sure where to go look for that response.
It is sooo frustrating and unprofessional!
RCS's replyOfficial
09 Jul 2024, 14:46 Hi Grizelda Beuln,
We are trying to contact you the phone rings to voicemail.
Please advise us the suitable time to contact you back.
Regards, RCS Group
We are trying to contact you the phone rings to voicemail.
Please advise us the suitable time to contact you back.
Regards, RCS Group
RCS's reply09 Jul 2024, 14:46
Official
Hi Grizelda Beuln,
We are trying to contact you the phone rings to voicemail.
Please advise us the suitable time to contact you back.
Regards, RCS Group
We are trying to contact you the phone rings to voicemail.
Please advise us the suitable time to contact you back.
Regards, RCS Group
GL
Grizelda L's updateReviewer Update
09 Jul 2024, 15:02I want a summary outlining how the fees, Subscriptions, and interest were charged to my account. It will take me years to finish my account, without me purchasing anything on my account for over a year now.
As i can see on this site, i am not the only one with this concern.
Kind regards
Grizelda van Beulen
As i can see on this site, i am not the only one with this concern.
Kind regards
Grizelda van Beulen
GL
Grizelda L's update09 Jul 2024, 15:02
Reviewer Update
I want a summary outlining how the fees, Subscriptions, and interest were charged to my account. It will take me years to finish my account, without me purchasing anything on my account for over a year now.
As i can see on this site, i am not the only one with this concern.
Kind regards
Grizelda van Beulen
As i can see on this site, i am not the only one with this concern.
Kind regards
Grizelda van Beulen
RCS's replyOfficial
09 Jul 2024, 15:59Hi Grizelda Beuln,
We are trying to contact you the phone rings to voicemail.
Please advise us the suitable time to contact you back.
Regards, RCS Group
RCS's reply09 Jul 2024, 15:59
Official
Hi Grizelda Beuln,
We are trying to contact you the phone rings to voicemail.
Please advise us the suitable time to contact you back.
Regards, RCS Group