RCS a Dark light of incompetence at the end of the tunnel

RCS a Dark light of incompetence at the end of the tunnel I had a Makro Account of which I paid off in full. RCS sent me a paid up letter to this regard. Now I would like to apply for an account again for the past 12 months or so and I keep getting declined. The funny thing is that I have been granted other accounts which means I am credit worthy. I have phoned RCS over 6 times now and the agents do not have any sense of urgency responsibility and accountability as they keep me hanging for long and eventually the phone gets cut off. I wanted to lodge a dispute for the results of applying, no one seems to know which department deals with this sort of query. The other mind boggling thing is that the agents are so arrogant as if we the customer are doing them a favour, but when accounts are paid that contributes towards their salaries. This is a disservice to RCS. RCS being such a big company cannot train their agents effectively to give effective client services and to please the customer. This is complete mishap on their part. If needs be I will make this go viral as clients should come first. I am very disappointed with this company as I had never ever received this type of treatment from them in the past.