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CP
Charlton P

1 reviews | Active since Aug 2016

13 Oct 2021, 09:49

RCS, a company full of oxygen *******

This company need some serious tutoring on what customer service is. You have a app that is useless, you have a chat function with staff not interested in doing their jobs. Yet you know how to collect premiums. I followed up now on a cash withdrawal I tried to do 3 days ago. Only to be told sorry call in. So why is that person sitting in a chair ribbing people who want to work of oxygen. You can cancel that withdrawal.

0
Replies (4)
RCS
RCS's reply13 Oct 2021, 09:59
Official
Good day,
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
 
RCS Group
CP
Charlton P's update14 Oct 2021, 09:35
Reviewer Update
Good day

@HelloPeter. please remove RCS as a company that responds as they post this generic message but they do not make contact with the clients.

Regards
CP
Charlton P's update15 Oct 2021, 12:32
Reviewer Update
Noone even called to try and apologise for the service. Do not recommend anyone to deal with this company. @Hello Peter please remove as company that responds
RCS
RCS's reply22 Nov 2021, 16:23
Official
 
Good day 
 
We are pleased to inform you that your complaint has been resolved. 
               
Please accept our apologies for the inconvenience this may have caused you. 
 
I trust you find the above in order. 
 
Kind Regards, 
RCS CARDS