RCS *****

both my Game and PnP accounts was de*****ed on 5th December 2022, These were both reported to the RCS ***** Division for Investigation via email and dispute forms, copy of ID, Sand of Store Card etc was provided, I reside in Durban ad the *****ulent Transaction took place in Johannesburg. . I was advised by ***** division that they will need 20 working days to investigate and there was no effective communication thereafter from RCS

There has been several calls from RCS collections department looking for payments and have advised on those several calls that I am awaiting feedback from RCS ***** Department

On 13 April 2023 I called Collections and spoke to Snethemba Ntlabati and advised her on the situation and she advised that ***** Department needs to provide feedback regarding this matter and she will escalate, the information that I required was the Status of Investigation, How was my accounts De*****ed, What corrective action was carried out if any, and how will RCS prevent recurrence of this as in my view the RCS has not shown due diligence with regards to the requirements of the POPI ACT

I was contacted by RCS ***** division on 04 May 2023 and was advised that if I require information stated above then the a Subpoena will be required, which I really don’t understand as to why a Subpoena will be required, but heres the interesting part, i have been handed over to MBD Debt Collectors to do debt collection. RCS has messed up in terms of POPI and are now making seem as though i am the one that created the problem