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Reginald O

1 reviews | Active since May 2010

24 Jan 2022, 08:21

RCS

********** purchases on my card on December 27/12/2021.Send police report and all relevant docs to Rcs ***** Dept the same day.Was told that it will take up to 21 days max for the investigation to be completed. Well...21 days have gone, still no answer from these guys.What's up guys???

0
Replies (6)
RCS
RCS's reply24 Jan 2022, 09:02
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RO
Reginald O's update26 Jan 2022, 10:48
Reviewer Update
22 days into investigation, what happened to 7 - 21 days???And please don't blame it on Covid/skeleton Staff,practice what you preach
RO
Reginald O's update27 Jan 2022, 08:16
Reviewer Update
23 days and counting,no sms or email???
RCS
RCS's reply31 Jan 2022, 10:46
Official
 Good day 

Thank you for your email. 

Your complaint is currently  in progress and feedback will be provided once resolved. 

Please accept my apologies for the delay. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards, 

RO
Reginald O's update01 Feb 2022, 10:20
Reviewer Update
Made yet another installment on my "old" card.Payment was accepted,but still no feedback on my credit or new card?????
RCS
RCS's reply01 Feb 2022, 10:47
Official
 Good day  We are pleased to inform you that your complaint has been resolved.                Please accept our apologies for the inconvenience this may have caused you.  I trust you find the above in order.  Kind Regards, RCS CARDS