RCS

From: C.Groenewald <***> Sent: Wednesday, May 20, 2020 0:06 To: *** Subject: FW: Your Massmart Card E-Statement - MR Christo Groenewald

Good day Marshall

I did not had feedback regarding my interest rates on my credit card, to date I received a sms reminder on the 19th regarding my debit order deduction on the 15th.

Please send me the application form for the payment holiday on my credit card.

Please send me the claim application form for customer protection insurance premium, due to I have lost my incum till the lock down has ended.

Regards

-----Original Message----- From: C.Groenewald <***> Sent: Wednesday, April 29, 2020 15:43 To: *** Cc: *** Subject: Emailing: 2020-03-16 100MassmartEmail_E-Statement_Mar2020_536

Good day Please send me a copy of my Credit life insurance and statement for April 2020 on my Money credit card acc no ***.

Regards Your message is ready to be sent with the following file or link attachments:

2020-03-16 100MassmartEmail_E-Statement_Mar2020_536

Note: To protect against computer viruses, e-mail programs may prevent sending or receiving certain types of file attachments. Check your e-mail security settings to determine how attachments are handled.

From: C.Groenewald <***> Sent: Thursday, March 26, 2020 10:18 To: *** Cc: *** Subject: FW: Your Massmart Card E-Statement - MR Christo Groenewald

Good day Marshall

I did not had feedback regarding my interest rates on my credit card, to date.

Please send me the application form for the 4 months payment holiday on my credit card.

Regards

From: C.Groenewald <***> Sent: Tuesday, March 24, 2020 0:32 To: *** Cc: ***; *** Subject: FW: Your Massmart Card E-Statement - MR Christo Groenewald

Good Day Marshall Please have a look at my interest rate on my account that was only reduced according to the repo rate changes since January 2020 has been reduced to 20.25% per annum in February 2020. The latest drop to 18% was announced last week but nowhere in-between was my interest rate dropped according to the repo adjustment announced in-between.

As to INTEREST ON 12 23 @20,250% INTEREST ON 01 24 @20,000% INTEREST ON 01 31 @19,500% INTEREST ON 02 24 @19,000% INTEREST ON 03 19 @18,000%

Regards

From: C.Groenewald <***> Sent: Wednesday, March 18, 2020 13:30 To: *** Cc: ***; *** Subject: FW: Your Massmart Card E-Statement - MR Christo Groenewald

Good day Marshall I noticed on my latest Statement received Monday 16 March 2020 that the: a) 18/02/***76 Unpaid Debit Order Fee R101.00 are still not resolved or corrected. b) On the Statement 18/02/2020 the outstanding amount for debit 15 March 2020 are R4,036.14 yet the amount for debit 15 March went off as R5,955.20 c) Once again I have received the statement late From: Massmart <***> Sent: Monday, March 16, 2020 11:23 To: *** Subject: Your Massmart Card E-Statement - MR Christo Groenewald d) I still await your correspondence as to our conversation Friday 13 march 2020.

Regards