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SR
Senena R

1 reviews | Active since May 2018

20 Jan 2020, 15:49

RCS

This was not my application but i made the application for my husband before 20th December uptil today no account was completed.We have spent over R200 airtime calling and speaking to various consultants,which many of then after i explained that we did do the whole process and still received no outcome promises to call back and dont.The call cuts and nobody calls back.This has been the worst service of RCS consultants and i say again that its not the company.It is the person working for the company that choose not to the extra mile.I come from a call centre experience and it depends entirely if you want to sort the customer.Makro the same group have called in one day and processed the application.So how is that possible.Still today RCS calls everytime after 4-5 days repeating the same sinario...how pathetic.The consultants we spoke to Bianca who promised to call back never did.Siphosiso,Carmen,Chevonne,Mark.There is more names and will make it my time to mention when have all the information

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Replies (4)
RCS
RCS's reply20 Jan 2020, 18:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS
RCS's reply24 Jan 2020, 15:15
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS


SR
Senena R's update24 Jan 2020, 16:19
Reviewer Update
Nothing was resolved as this person just used a better excuse to cover them selves by saying it was an affordability declined application.No affordability was done as the call was cut and no agent called back.Then after a few days another agent calls back and advises my husband he can still get the card.Nobody said anything of an affordability.Anyway i work with Bureau and see everything so now Cindy is saying call Transunion ...really he has only 2 accounts on his name which the one was given to him now in December when RCS did not assist.This is not going to be resolved accordingly as they will not want to assist in giving the credit because i am trying to stand up for what was not done right.That is out coloured people....saying to one another i wont give this account to them just because ...Why?Standing up for what is right.

SR
Senena R's update24 Jan 2020, 16:20
Reviewer Update
Nothing was resolved as this person just used a better excuse to cover them selves by saying it was an affordability declined application.No affordability was done as the call was cut and no agent called back.Then after a few days another agent calls back and advises my husband he can still get the card.Nobody said anything of an affordability.Anyway i work with Bureau and see everything so now Cindy is saying call Transunion ...really he has only 2 accounts on his name which the one was given to him now in December when RCS did not assist.This is not going to be resolved accordingly as they will not want to assist in giving the credit because i am trying to stand up for what was not done right.That is out coloured people....saying to one another i wont give this account to them just because ...Why?Standing up for what is right.