ML
Minnesh L

1 reviews | Active since Jul 2019

05 Jul 2019, 10:03

RCS

I have made Ann EFT payment via my mobile app the account used was RCS auto as apposed to RCS cards, I’m getting the run around to have this corrected, Arshad the team leader of the customer service avoids speaking to me his staff , Sesethu and Kaylin promised to call me back but didn’t , they then say that they require proof which I have sent a dozen times, no one responds when you call in they say that they haven’t received the emails, you continue to resend email and it shows sent from my side you call again and again for some assistance but they keep on giving you the run around and make empty promises I was just told today by Asandiswa that the team leader Arshad is not in and that Geraldine is incharge and will call me back I’m still waiting, by the way this is all going on from the 7th June 2019 to date. RCS customer service should be called RCS POOR Customer service and I can’t wait to close my account with them, Thanks Minnesh

0
Replies (2)
RCS
RCS's reply08 Jul 2019, 09:55
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
RCS
RCS's reply09 Jul 2019, 11:09
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS