RCS

I had an account with RCS Dion Wired, on 09 June 2018, i requested a settlement amount. i was provided with a settlement amount and i immediatley paid the full amount. i contacted RCS on 13 June 2018, to request for a paid up and close up letters. i was told the account could not be closed. only on 21 June i was advised that there's an amount of R122.22 that was still outstanding. this was due an incorrect amount provided to me by a RCS agent. i then requested for a settlement letter in writting, it was emailed with a new amount R122.49. I have since paid this amount and to date i have not received a paid up and close up letter. I have also like to note that i have shreded the store card. Reference numbers provided by RCS : - ********** 00224 and ********** 0101