SM
Sacha-Lee Matthee
1 reviews | Active since May 2018
14 May 2018, 12:15
RCS
I have a Corricraft account with RCS, I made payment on my account like every month on the website through their portal. However this month my payment was not allocated to my account I have sepnt 35 - 45 minutes on the phone with their call centre, sent them my proof of payment just to be told that the matter has been escalated to management. This has happened on three different occasions - I will be closing this account the end of this month their service is absolutely pathetic!
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Replies (2)
RCS's replyOfficial
24 May 2018, 09:16Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply24 May 2018, 09:16
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
24 May 2018, 09:16Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply24 May 2018, 09:16
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,