MJ
Monique J

1 reviews | Active since Jun 2018

27 Jun 2018, 07:51

RCS ....2 WEEKS..... NO RESPONSE FOR MY CANCELLATION REQUEST

I have been trying to get my account closed for the last 2 weeks... Every time I phone I get told 'Cancellation Dept' will phone me back ..... NOTHING !!! After each phone call I get a MSG reminding me of my unused credit that I can spend ?!?!?!?!?

0
Replies (2)
RCS
RCS's reply29 Jun 2018, 11:27
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply03 Jul 2018, 10:18
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS