RCS

From: C.Groenewald <***> Sent: Wednesday, March 18, 2020 13:30 To: *** Cc: ***; *** Subject: FW: Your Massmart Card E-Statement - MR Christo Groenewald

Good day Marshall I noticed on my latest Statement received Monday 16 March 2020 that the: a) 18/02/***76 Unpaid Debit Order Fee R101.00 are still not resolved or corrected. b) On the Statement 18/02/2020 the outstanding amount for debit 15 March 2020 are R4,036.14 yet the amount for debit 15 March went off as R5,955.20 c) Once again I have received the statement late From: Massmart <***> Sent: Monday, March 16, 2020 11:23 To: C.Groenewald <***> Subject: Your Massmart Card E-Statement - MR Christo Groenewald d) I still await your correspondence as to our conversation Friday 13 march 2020.

Regards -----Original Message----- From: C.Groenewald <***> Sent: Thursday, March 12, 2020 14:55 To: *** Cc: *** Subject: FW: Complaint Money Credit Account Number *** Importance: High

Good day I received a sms (screenshot attached) regarding immediate payment that are on debit order for the 15th of March 2020, please respond to the email below send on the 24 February 2020 within 24 hours before close of business day Friday 13 February 2020 @ 16:00 . If not rep**** by Friday 13 February 2020 @ 16:00 I will be launching another complaint with the OMBUD against RCS money credit.

Regards

-----Original Message----- From: C.Groenewald <***> Sent: Monday, February 24, 2020 13:20 To: *** Cc: *** Subject: Complaint Money Credit Account Number ***

24-02-2020 Good day Money Credit Account Number ***. Find attached documentation:

1) Statement received 21/12/2019 min due R1345.89, payment made 28/12/2019 R1400.00.

2) Statement received 14/01/2020 min due R1966.46, payment was to be done by debit order 15/02/2020 to the amount of R1966.46.

3) My SB Statement, payment 08/02/2020 of R500.00 that does not reflect on the statement received 17/02/2020.

a) I request a credit for the R500.00 paid on 08/02/2020.

4) My SB Statement, 15/02/2020 show an amount of 4036.14 debited from my account on 15/02/2020 instead of the 1966.46 as agreed according to the statement received 14/01/2020 min due R1966.46.

b) This caused a R61.00 unpaid fee and I request a credit for the R61.00.

5) Statement received 17/02/2020 min due R4036.14, payment was to be done by debit order 15/02/2020 to the amount of R1966.46,

c) If the correct amount of R1966.46 was to be debited as to the statement received mentioned in 2 I would not be in arrears of R1966.46. d) This also caused an R101.00 late payment fee that I request a credit for the R101.00. Due to the statement was only received after the wrongful debit took place.

6) Please issue me a new updated statement their after to provide me with the amount that will be debited on the 15/03/2020.

Regards