HW
Henk W
1 reviews | Active since Sept 2024
29 Oct 2024, 10:52
*********** RCS
So now RCS tells met they cannot trace ANY of my payments, of which I provided ALL proof of payments. This comes after they traced 3 of them a month ago. Now suddenly it's none. This is exactly what I expected will happen. None of them knows how to do their jobs. Sad. I'm fedup with these people. I am in possession of the email where they clearly stated they allocated 3 of my payments with the dates and amounts. Now they can't trace any. Wow wow wow. It's getting worse and worse. I refuse to pay a further cent to my account as this isn't getting sorted.
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Replies (6)0
Replies (6)
RCS's replyOfficial
29 Oct 2024, 10:57Good day Henk van Wyk,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
RCS's reply29 Oct 2024, 10:57
Official
Good day Henk van Wyk,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
HW
Henk W's updateReviewer Update
29 Oct 2024, 12:34My complaint has been escalated several times for 3 years now, has anything happened? No.
I've said this many times....you have the POP's, credit that to my account on the relevant dates, as this have a ripple effect on my account balance, causing interest, collection sms fees en collection call fees. Write all these back according to the relevant payments and dates, and you will see that I've actually paid too much. Is it that difficult now??
I've said this many times....you have the POP's, credit that to my account on the relevant dates, as this have a ripple effect on my account balance, causing interest, collection sms fees en collection call fees. Write all these back according to the relevant payments and dates, and you will see that I've actually paid too much. Is it that difficult now??
HW
Henk W's update29 Oct 2024, 12:34
Reviewer Update
My complaint has been escalated several times for 3 years now, has anything happened? No.
I've said this many times....you have the POP's, credit that to my account on the relevant dates, as this have a ripple effect on my account balance, causing interest, collection sms fees en collection call fees. Write all these back according to the relevant payments and dates, and you will see that I've actually paid too much. Is it that difficult now??
I've said this many times....you have the POP's, credit that to my account on the relevant dates, as this have a ripple effect on my account balance, causing interest, collection sms fees en collection call fees. Write all these back according to the relevant payments and dates, and you will see that I've actually paid too much. Is it that difficult now??
RCS's replyOfficial
29 Oct 2024, 12:59Good day Henk van Wyk,
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply29 Oct 2024, 12:59
Official
Good day Henk van Wyk,
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
Thank you for your message. Please accept our apologies for the delay.
Your complaint is currently still in progress. We have provided an update via email. Further feedback will be provided once the complaint has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
HW
Henk W's updateReviewer Update
30 Oct 2024, 13:21Still nothing. Silent as always. Meanwhile, my credit score is dropping and dropping every day. This is unacceptable. Very poor service.
HW
Henk W's update30 Oct 2024, 13:21
Reviewer Update
Still nothing. Silent as always. Meanwhile, my credit score is dropping and dropping every day. This is unacceptable. Very poor service.
RCS's replyOfficial
10 Apr 2025, 11:26Good day Henk van Wyk
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply10 Apr 2025, 11:26
Official
Good day Henk van Wyk
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's replyOfficial
10 Apr 2025, 11:29Good day Henk
We can confirm that your complaint has been resolved.
Regards
RCS Cards
We can confirm that your complaint has been resolved.
Regards
RCS Cards
RCS's reply10 Apr 2025, 11:29
Official
Good day Henk
We can confirm that your complaint has been resolved.
Regards
RCS Cards
We can confirm that your complaint has been resolved.
Regards
RCS Cards