RCA Claims department Not assisting but taking money8

In June 2021 i told Rcs claims department, im picking up problems with my business, im self employed doing school transport, and with Cyril that thinks he is GOD by opening and closing schools like he wants, i am loosing business, parents lost there jobs, got retrenched again, cause of the alcohol industry that had to be closed again and schools that closed again, so i already got parents who gave me notice!

I told the consultant i wont be able to pay RCS or MAKRO or MY MACRO loan in full i will need assistance from the insurance! She said to my no problem i must send Julys bank statement and if i get declined i must send August statement again and we will take it from there, and so i did, Junes statements i still had an income, July i received a notice income of R1500 and August statement showed NO INCOME at all!!!!

On the 15th of Aug RCS phoned me again regarding payment, so i told them i have sent all my bank statements with no luck from the insurance side, so as i had to hold on for her, she phoned the insurance and they told her that my claim was declined cause there was an income in July......... Now 3 months later i must make a plan to pay my Makro loan, RCS and Makro card, cause of the insurance taking 3 months to assist in my matter, and with no income in August as proven they decline me, where do they expect me now to get R9000 to get all my stuff up to date? i have never skipped a payment, i dont believe in bad debt!

I have been a loyal customer for years, but the insurance takes 4 months to assist when you in a crises! After i told them in June already i have a problem!!! This is un exceptable! Where does my insurance money go to that i have been paying for years? Since i had an Edgars account!