KG
Khanya G
1 reviews | Active since Mar 2022
28 Dec 2025, 12:48
R171 ghost charge - No resolution
I am extremely disappointed with RCS. On the 23rd of December, the same day I opened my account online, I tried to use the app to buy data for R169. The transaction was unsuccessful, so I immediately bought R120 airtime instead, which worked.
Despite the unsuccessful recharge, RCS has billed me for BOTH. My purchase history only reflects the R120 airtime, yet my account balance shows I’m being charged for the R169 data I never received. I have tried to resolve this on Facebook and was told to DM, but they didn’t get back to me.
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RCS's replyOfficial
28 Dec 2025, 13:08Good day, Khanya Gazi
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance and will provide you with further feedback on Monday, the 29th of December 2025.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group
Best regards,
RCS's reply28 Dec 2025, 13:08
Official
Good day, Khanya Gazi
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance and will provide you with further feedback on Monday, the 29th of December 2025.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group
Best regards,