R1600 FUNDS NOT FOUND!!!

I do not even want to give this store a star because of the Horrible experience I had with them! First and foremost I opened my account at the end January. I then made my first payment in March because it was due at the end of February. Because of the lockdown, stores were closed and It was required from me to use eft or easypay. I chose to eft the payment on the 20th of April 2020 , I made a Payment of R800. The same day I had send my proof of payment to the store just to be safe. For a month I had not heard from them. The next month came and I made my payment on the 07th of May 2020 another R800 payment. The fault that I had picked up on my side was that I made their reference my name and surname (Danielle Adams) and I made my Reference my account number!!! I once again emailed my proof of payment to their payments department as well as their collections centre. But the only reply I got was that they have limited staff and wont be able to assist me just then. On the 15th of May 2020 they emailed me to inform me that I had not made any payments since March. And on top of that harrased me to make a urgent payment. I then contacted my bank (absa) to assist me with this matter, they emailed me my proof of payments that was made to Cotton On store. I emailed the proof of payments to every single cotton email address (***) ( ***) (***) that I could find. I called them multiple times but then the line gets cut off.

I have my June payment money ready but I will not make any payment UNLESS they find the payments that I made.

I saw that cotton on is not on hello peter. And because they fall under Rcs Group it let me to you!