1 reviews | Active since Jun 2018
QUICK TO OPEN AN ACCOUNT FOR YOU; DRAGS TO CLOSE IT!
I've been calling RCS for this ENTIRE YEAR to close off an account. It's shocking how it takes 10 minutes to open an account, but 10 MONTHS to close it off! One call after the other (each of which you hold an average of 23 minutes), the consultant will say "it has been escalated and you will receive a letter in the next few days". A couple fo months later, the next consultant tells you THE EXACT SAME WORDS as if they were scripted!
Never - EVER - open any account with RCS. The customer service is the worst (with monotonic and uninterested consultants on the phone) as well as a system that needs you to FOLLOW UP for the entire year for them to fulfil ONE REQUEST!
As it stands, I just got another reference number 5 minutes ago [ACT-912921-9C8G4] which I know I'm going to need to follow up again even though another escalation was made in 6 months ago! It's absolutely HORRIBLE!!!!
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group