Query never gets resolved.

I opened a Game RCS account and 2 days after I paid my account, there was ********** activity on my account. I've informed RCS and went through the process to dispute my account and that i am not liable for this money.... After 3 months I got a letter to confirm that I am not liable for the R1842.59 that was used on my account. RCS decided that while this dispute was in process to debit my account with R150 that was due for Instalment, I did not give my permission to set up a debit order, in the meantime my ITC reflects that I am a slow payer. Causing me hassles to get a loan. I been trying to sort out my account since November and every time I get empty promises and no feedback. I had to use my account for some items I needed and told them that I want it on a 36 Month Budget, I got my statement on the 10 May and my statement reflects revolving causing my instalment to be allot and I cannot afford R461.89 a month, hence the reason for a 36 Month Plan. they were also supposed to take the R150 and use it as instalment for this month which they also didn’t do. My ITC is still not updated and even RCS will only help me with a 6 months loan due to they own negligent. I was promised that my account and ITC will be updated and I will get a call on Friday which once again still didn’t happen. Whenever I have a complain it seems like someone just listen but don’t react. I feel that the problem is the staff don’t know how to resolve issues and need more training instead of just lying to get rid of someone on the phone. If my ITC is not updated and my new instalment calculated I will take this matter further because I had enough patience with *********** staff…. Every time I have to hear a different story and no one speaks the same language

Call: ********** 957