Queenspark account with RCS

Item: RCS
Rating: 1
Author: Maria H

I , Dr M Hall, paid my Queenspark account in full to the amount of R2555.00 on 15/11/2022 via ABSA banking app into RCS billing ***/11 I am still phoned by RCS consultants for an unpaid account. For the amount less than two hundred rand that bounced back, I am getting a negative credit rating. Apparently my account and contact details are not removed from the “automated dialling systems” Please ask them to communicate full payment received to ALL their departments and PLEASE update payment received soonest

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Replies (2)

RCS's replyOfficial

14 Dec 2022, 08:20

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply14 Dec 2022, 08:20

Official

RCS's replyOfficial

28 Dec 2022, 11:14

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply28 Dec 2022, 11:14

Official