****PY RCS ( Edgars) - ALL I want is to close this account

End of June I was in store @Edgars Northgate trying to pay my account and make a purchase. I learnt that my card had a block on it. The cashier thought it was due to having an old Edgars card and she had issued me with a new one to register. We then made several calls to customer service and could not be assisted as it was a friday afternoon and thought maybe the consultants had already stopped working for the day. I struggled with this while I was in store and she gave me the card to try activate when I got home. The following week( July) I went back to the store as I was still having issues and we spent hours on calls and eventually got told to speak to ***** department. The consultant from ***** instructed that I send copies of my ID, 3 signatures and the snap of the new card, I did this while I was instore and after hours there was still no resolution. From that point on I have been e-mailing and trying my very best to get this resolved in meanwhile they have put my account in arrears and have obviously muddied my very clean credit record. To date I still don't have a solution and I have still not paid Edgars and this is all due to them not being agile. For the past month now I have been asking them for my paid-up amount so I can close this account and to date I do not have this. My credit record has been affected and I am in arrears with them and all I wanted was to pay them and the yare just not being helpful. I have been loyal to them for years now and this is how the relationship ends-BITTER!