ZK
Zinhle K
1 reviews | Active since Apr 2018
23 Feb 2021, 16:49
****py Company
I am tired of RCS robbing me and ripping me off, I have been paying my monthly instalments without hesitation and even in advance. However the amount they debit me never decreases and it’s always the same, how so when I pay in advance and want to settle my loan. Last month they debuted R+500 and today they debuted R+2000 , isn’t it that when a person pays in advance that pushes their loan and therefore will have smaller debits. Can they please sort out their calculations and admin things because with the rate they are going I will involve my lawyer.
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Replies (2)
RCS's replyOfficial
24 Feb 2021, 11:20Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply24 Feb 2021, 11:20
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
08 Mar 2021, 14:59Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply08 Mar 2021, 14:59
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS