Putrid Service From RCS staff

Good Morning

On Sunday the 15/03/2020, I went to makro woodmead. when I entered the store check my card balance and was advised that I had a 900 Credit balance available.

I then went to buy some items. I go to the till and they tell me card is declined. I then go to client services were they tell me I must make a new card. I call in to rcs and I speak to an arrogant lazy and unhelpful lady named Elisabeth who had me on hold for 10 minutes before she could answer. ]

RCS eventually creates the card and says everything is all good. I then go to the till to pay and the card is still declined. It seems Elisabeth activated the new card and then deactivated after as I got an sms on my phone.

I eventually had to pay cash for the items I purchased using money I kept to fix my vehicle.

I find the service I received from RCS as putrid.

RCS must reimburse for this putrid service and for wasting my time and embarrassing me at the tills or you will lose me as a customer and I will not pay my account.

looks like your cape town staff is on permanent vacation