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MA
Marius A

1 reviews | Active since Jun 2018

26 Jun 2018, 14:50

Purchasing data bundles via the RCS App (iOS)

On 12 June 2018, at 14:59, I used the RCS mobile app (iOs device) to purchase an R399 Vodacom data bundle. I received a confirmation text from RCS and my account was debited with the same amount. The following morning when the data wasn't reflecting I contacted RCS helpline. They were not very helpful and advised that it will be a while, as they will have to escalate it to their accounts department.

Today, 26 June 2018, two weeks later, I have yet to receive any feedback from RCS concerning the purchased data bundle that has not yet been credited to my Vodacom account, nor refunded into my RCS account.

I hope, God willing, that I will get some response from RCS soon. This was also the first and last time I will use the app to purchase data bundles.

Regards M

0
Replies (3)
RCS
RCS's reply26 Jun 2018, 17:23
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

MA
Marius A's update03 Jul 2018, 12:38
Reviewer Update
Good Day Thank you for your assistance. My RCS account was credited with R399 on 27/28 June. It was unfortunate that I had to use this medium to get a resolution, nonetheless, I appreciated the quick response. Many thanks. M
RCS
RCS's reply19 Jul 2018, 08:39
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS