Protea Enterprises doesn't deliver yet RCS holds purchaser to the debt

<p>Our Domestic Worker (DW) ordered windows from Protea Enterprises in Port Elizabeth at the end of November 2013, and signed a credit agreement with RCS to fund the windows. </p> <p>Protea committed to deliver the windows on the following Thursday in December 2013. No windows arrived. She called to inquire about the non-delivery and was told by Protea Enterprises that the windows would be delivered in the second week of January 2014. Still the windows did not arrive.</p> <p> Up to the time DW cancelled the order, no windows had arrived. </p> <p>DW then signed an Affidavit to cancel the windows and issued this to Protea Enterprises and RCS. </p> <p>To date RCS is still claiming the account is overdue and are charging a high interest rate, with no goods delivered to DW.</p> <p> In June 2014 I made a number of calls to Protea Enterprises and Mrs N, confirmed that the windows were not delivered due to the window supplier going into liquidation. </p> <p>This has caused much stress, anxiety and sleep deprivation to DW.</p> <p>It is now July 2016; over the past years I've batted away four of RCS's contracted lawyers, each time demonstrating to them that DW does NOT owe any money to RCS, I've been in contact with RCS headoffice and sales person in PE - however RCS has still not/will not release DW of the debt until Protea Enterprises returns the money they received upfront in 2013. </p> <p>This whole situation is unfair to DW, as she is caught in the middle of a contractual problem which she has no power to fix on her own.</p> <p>We want the outcome to be:</p> <p>1. the amount owing (principle and interest) to RCS, be sorted out between Protea Enterprises and RCS directly, and </p> <p>2. confirmation that DW's account is cleared and closed from RCS under an official RCS letterhead. </p> <p>If anyone can help please let me know. I've not got any resolutions over the passed years and I feel this has dragged on for way too long. Thank you. </p>