FG
Fadwah G
1 reviews | Active since Aug 2019
01 Aug 2019, 13:48
Prescription/Closure Letter
Good day, Im trying to get a Prescription/Closure letter for my Busby VIP account since January this year but up until today i have not received any feedback. I have been sending email to ********** ********** and i have not even received an automated response from those 2 emails. There are sign or email of anyone getting back to me for this account. According to the NCR regulations if a debtor has not paid his account in three(3)years or more then the account is Prescribed. This account no longer shows on my credit report either. I got my latest credit report last month from compuscan and xds and this account is not on either credit reports. I need to get this letters asap. Regards
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Replies (12)0
Replies (12)
RCS's replyOfficial
02 Aug 2019, 09:15Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
RCS's reply02 Aug 2019, 09:15
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
FG
Fadwah G's updateReviewer Update
02 Aug 2019, 09:18Ive been sending emails but no response
FG
Fadwah G's update02 Aug 2019, 09:18
Reviewer Update
Ive been sending emails but no response
FG
Fadwah G's updateReviewer Update
07 Aug 2019, 12:49I was advised that this issue was escalated last week friday but up until today i have not received any feedback
FG
Fadwah G's update07 Aug 2019, 12:49
Reviewer Update
I was advised that this issue was escalated last week friday but up until today i have not received any feedback
RCS's replyOfficial
07 Aug 2019, 15:48Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
RCS's reply07 Aug 2019, 15:48
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
FG
Fadwah G's updateReviewer Update
07 Aug 2019, 16:08Always the same automated reply
FG
Fadwah G's update07 Aug 2019, 16:08
Reviewer Update
Always the same automated reply
FG
Fadwah G's updateReviewer Update
13 Aug 2019, 09:16Hi,
I was advised i would receive feedback within 48 hours on the 05.08.2019 and still nothing. This is so frustrating.
I was advised i would receive feedback within 48 hours on the 05.08.2019 and still nothing. This is so frustrating.
FG
Fadwah G's update13 Aug 2019, 09:16
Reviewer Update
Hi,
I was advised i would receive feedback within 48 hours on the 05.08.2019 and still nothing. This is so frustrating.
I was advised i would receive feedback within 48 hours on the 05.08.2019 and still nothing. This is so frustrating.
FG
Fadwah G's updateReviewer Update
14 Aug 2019, 09:23?
FG
Fadwah G's update14 Aug 2019, 09:23
Reviewer Update
?
FG
Fadwah G's updateReviewer Update
14 Aug 2019, 09:35Ive been sending several emails and still no response since the 7th August. Ive been sending this to the complaints department and the service is pathetic! It has been more than 48 hours since my first email!!! When will i be getting a response?
FG
Fadwah G's update14 Aug 2019, 09:35
Reviewer Update
Ive been sending several emails and still no response since the 7th August. Ive been sending this to the complaints department and the service is pathetic! It has been more than 48 hours since my first email!!! When will i be getting a response?
FG
Fadwah G's updateReviewer Update
14 Aug 2019, 09:36I have sent an email now and this is the automated response, Thank you for your email. Please be advised that we will provide feedback to you within 48 hours. Please do not respond to this email as this address is not monitored. The same thing over and over but no feedback
FG
Fadwah G's update14 Aug 2019, 09:36
Reviewer Update
I have sent an email now and this is the automated response, Thank you for your email. Please be advised that we will provide feedback to you within 48 hours. Please do not respond to this email as this address is not monitored. The same thing over and over but no feedback
RCS's replyOfficial
19 Aug 2019, 14:28Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. We trust you find the above in order. Kind Regards, RCS GROUP
RCS's reply19 Aug 2019, 14:28
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. We trust you find the above in order. Kind Regards, RCS GROUP
FG
Fadwah G's updateReviewer Update
19 Aug 2019, 14:39it is resolved to you not me
FG
Fadwah G's update19 Aug 2019, 14:39
Reviewer Update
it is resolved to you not me
RCS's replyOfficial
19 Aug 2019, 15:03Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
RCS's reply19 Aug 2019, 15:03
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP