AG
Adri G

1 reviews | Active since Mar 2024

06 Oct 2025, 11:22

P.O.P.I.A. BREACHED

P.O.P.I.A. BREACHED I would like to express my extreme disappointment in you for sharing my private information with a 3rd party without my consent. These people phoned me and I was under the impression that it was from Makro or Makro accredited division. They had all my personal information including my ID number and my home address. I have a long and trusted relationship with Makro and was under the impression that I can trust Makro They then took R3500 from my Makro account without my consent, from information that I did not give them, and they received from you. This breach has not only compromised my trust but also caused financial and emotional distress. I urge you to investigate this matter urgently and provide clarity on how my information was accessed and shared. I also request immediate steps be taken to prevent such incidents in the future and the amount the was debited to be credit back into my Makro RCS account.

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Replies (1)
RCS
RCS's reply06 Oct 2025, 14:07
Official
Good day Adri Dina Goosen,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group