Poor & unprofessional service

I have been phoning all week, last week, spending no less than an hour per phone call on the phone, trying to retrieve or reset my online password. the staff are very unprofessional and not help full at all. All the staff I started explaining my problem to, either referred me to another consultant or they will phone me back in 10 minutes. Deneou is one of them. To date no one has called me back. so I discovered when trying to purchase a lawnmower at Game in Kimberley on Saturday 12/02/22. the Game cashier was just as unprofessional informing me that the available balance on my card is R3800, but my card declined. She then tried an amount of R3500, also declined. She then tried for R3000, also declined. I requested her to call a supervisor to assist with the problem, when she told me harshly that the RCS people are the only ones that can sort out the problem and they have gone home already. When the supervisor aventualy arrived, the cashier informed the supervisor "this customer does not want to understand that his card is declining" , so hard that all the other customers still waiting to pay could hear the cashiers comment. I felt so imbarrest that I told them to leave the transaction, and left the store very cross yet imbarrest. I will never shop at ANY Game store again.