MN
MPUMELELO N
1 reviews | Active since May 2021
01 Nov 2024, 05:36
Poor turnaround times at RCS on Credit Bureau updates
RCS is not keeping up to the promise of 48 48-hour turnaround time on responses and 21 day turnaround time on ITC updates. My Account was settled in September already, it took weeks for RCS to issue a settlement letter and credit profiles are not updated at all. Information at the credit bureaus. This is very frustrating.
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Replies (3)
RCS's replyOfficial
01 Nov 2024, 08:36Good day Mpumelelo Nhlangulela,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
RCS's reply01 Nov 2024, 08:36
Official
Good day Mpumelelo Nhlangulela,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
MN
MPUMELELO N's updateReviewer Update
01 Nov 2024, 12:35Kindly share the details of the person assigned to this. I would like my Experian and TransUnion updated today
MN
MPUMELELO N's update01 Nov 2024, 12:35
Reviewer Update
Kindly share the details of the person assigned to this. I would like my Experian and TransUnion updated today
RCS's replyOfficial
10 Apr 2025, 11:32Good day Mpumelelo Nhlangulela,
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
RCS's reply10 Apr 2025, 11:32
Official
Good day Mpumelelo Nhlangulela,
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards
We are pleased to inform that your complaint has been resolved.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,RCS Cards