POOR SYSTEM AND INCOMPETENCE

A ********* open a RCS/game retail account in my name, fortunately for me the ********* was caught making a purchase at Game in Cape Town with the account. He was arrested by the police after I had followed all the procedure to report the ********** account to RCS ***** department and forwarded all necessary documentation. I celebrated too soon the arrest of the *********, to my shock and Game proceeded to deduct money from my back account for installment as if I am their customer. I informed them of this unauthorized and ******** debit on my back account and all I got was I will be called back, but no body phoned me back. I have made numerous calls to get this sorted out but all my efforts were in vain as one agent puts me through to another, I must start my story from the beginning until the phone cuts off. I find this treatment and service really sickening to say the least. How can Game now rob me of my hard earned money after the ********* has been arrested? I WANT MY MONEY BACK.