Poor support for application/ self service portal

<p>I contacted RCS 2 days ago because im experiencing issues with registering for the self service portal. I was told that the turn around time to receive a response is 48 hours. I havent received any feedback yet so I called again, only to be told by an unhelpful consultant named Latania that it will be escalated to a team leader and there is no turn around time. You work in a customer service centre... How can there be no turn around time??? And Why was I promised a 48 hour response time when the matter has not even been looked into 2 days later? Bad customer service and poorly trained consultants</p>