POOR SERVICE - UNHAPPY CLIENT

<p>I made a online payment on the 1 March and emailed the proof of payment to email ********** and i got a reply back from your department. Got my new statement and it says that i am overdue. I contacted your client service and spoke to a coloured gentlemen and said that Admin department received my payment. I ask him now why was it not updated because now it will show on my credit history that i made a late payment which i did not. He ask me what reference number i use when i paid it. So i ask him why you asking that because you just confirmed that my payment was received. He put the phone down in my face. That i dont appreciate and i think its rude and what people do you employ at your business. I had to call back using my airtime and wasted it on the first caller. I spoke to another lady and she also comfirmed that my payment was received. What i am upset about is, i did not make a late payment, because RCS did not update it on time i have to suffer on my credit history, it going to show on my side i made late payment. How you going to correct that as a company. I need would want a letter of apoligy that i did not make a late payment and payment was received on time. This not good really and i am not happy with this. My account details ********** ********** 78620...</p>