Poor Service regarding ***** on GAME STORE CARD

Terrible Service from GAME and RCS regarding ***** on my GAME Card.

on the 27th of January i went to GAME Mall of Africa to report ***** transactions that were happening on my card and thankfully the staff helped with blocking the card. I was told to write an affidavit stating what happened and what i am disputing and come back, we did that on the 29th of January 2019 at the store and the documents were sent. I never received any feedback from RCS until I decided to call them and they advised that my documents were not received. I then re-sent the documents from MY EMAIL ADDRESS!!! and still no feedback!! I had to call them a week after the documents were sent and I was told that they only started looking at my case on the day I called?? seriously??? and guess what? still no feedbac****!!!!! I tried to call but the so called call center doesn't even answer my calls, I have sent follow up emails and no feedback, I call and hold for over an hour? THIS IS NOT PROFESSIONAL!!!!

CAN THIS BE RESOLVED ASAP!!! YOUR SO CALLED 21-DAYS SLA IS LONG OVERDUE!!!!!!!!!