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DT
Dihlokwe T

1 reviews | Active since Jan 2019

28 Jan 2019, 14:50

Poor Service received from Rcs head office while logging *****ukent case

Hi I was checking my credit score and realized that someone has opened a ********** RCS/Mass Build account using my ID number. the person was granted R40K credit card using my ID number. The address and the phone numbers were different. I reported the matter to Mass Build as well as RCS but both of them never acknowledged receiving my documents, even thou they have already told me what documents are required to investigate the matter. I am in the process of buying a house but my credit score has been affected adversely so. I am pleading with RCS to help me as I did not apply any form of credit with them. PS: I requested that they at least give me a letter indicating that they are busy with this ********** account, but they opted to tell me that I will only gets a respond within 21 days and since they have a backlog it might take even more than that.

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Replies (4)
RCS
RCS's reply28 Jan 2019, 15:55
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
RCS
RCS's reply02 Mar 2019, 11:37
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS
DT
Dihlokwe T's update04 Mar 2019, 07:35
Reviewer Update
Hi, How was it resolved? I have not received correspondence from RCS. It is very surprising to hear from it here at Hello Peter without letting me know first. I am still waiting to receive an email or telephone call from you. Still waiting for it. Mr Dihlokwe
DT
Dihlokwe T's update05 Mar 2019, 11:28
Reviewer Update
Hi I am pleased to announce that RCS has completed their investigation and the outcome is in my favor. I would like to thank them for conducting the investigation. I hope they employ more preventative method to stop this kind of ***** from happening in the future. I do not understand why didn't they use the existing information from the credit report to check if the person applying the loan is indeed the right one. some security questions regarding the applicants past should counter for something. Someone cannot just provide new address and contact details without being asked some questions relating to his or her past. The incident caused me a real damage that even RCS cannot help me with. For that I am still angry at them.....