Poor service if any
Terrible service if you can even call it service. I've tried numerous times to update my details in the last 2 weeks. Only to be told today sorry send an email which I refused to do. Now when I tried to check my balance via cellphone, my card is blocked without reason. But yet they want their money on time. Ridiculous!
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Replies (2)
RCS's replyOfficial
16 Oct 2020, 15:55Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Oct 2020, 15:55
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
's updateReviewer Update
16 Oct 2020, 16:00No use calling customer care or sending them an email. They don't respond
's update16 Oct 2020, 16:00
Reviewer Update
No use calling customer care or sending them an email. They don't respond