Poor service from rcs help line

I was trying to reapply for the marko rcs card today then the online system wanted a debt order option so I call rcs ,and was meet by the most lady by the name Nonkhipe or something like that and I tell her that I don't want a debt order option but she rudely told that it not possible and I asked her how it so cause someone help me before and it was possible to skip the debt order, and she was rude till I told her that what it use of them have a help line they can help on it then that when she help but with an attitude of cause,what a poor service