MN
Mboneleli N
1 reviews | Active since Nov 2009
22 Jul 2020, 12:25
Poor service from RCS
I bought airtime of R20.00 and of R500 via the RCS card app on Saturday. After I bought some lady phoned me to confirm my details and said the airtime will appear shortly as they are offline. Up until today the airtime is not showing and my account shows a balance a of R520.00 as owing. I need my airtime please. When I complained on the app review. I was asked to send an email to their social media department and I sent it around midday on Monday and no one has contacted me or there was no response from the email.
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Replies (2)
RCS's replyOfficial
22 Jul 2020, 13:17Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply22 Jul 2020, 13:17
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
MN
Mboneleli N's updateReviewer Update
22 Jul 2020, 19:02I am still waiting, even now I still have not received my airtime. Do I really have to complain before people can do what is right?
MN
Mboneleli N's update22 Jul 2020, 19:02
Reviewer Update
I am still waiting, even now I still have not received my airtime. Do I really have to complain before people can do what is right?