Poor service from RCS

Item: RCS
Rating: 1
Author: Brand A

Very unhappy with RCS. I was told it would take 36 business days to close my account and somehow it is open. It is not closed after 2 months. How hard is it to close a fully paid account?

I called in today and I was told to wait another 36 business days. I will not be surprised if they add on another 36 afterwards.

Helpful (0)

Replies (2)

RCS's replyOfficial

31 Oct 2019, 08:04

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply31 Oct 2019, 08:04

Official

RCS's replyOfficial

31 Oct 2019, 09:32

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply31 Oct 2019, 09:32

Official