Poor service from RCS

Experienced very poor service regarding RCS sending a replacement credit card. The initial replacement card was delivered already expired to me and the replacement of the second card has since disappeared from thier records, according to the feedback received from multiple telephonic enquires. The height of my frustration is that I dont receive feedback if I don't call in, only to be told that thier escalation attempts haven't been rep**** to, wait another 24 hours only to receive the same empty response. This has carried on since June 2020 and we are nearing the end of August 2020.