poor service from call center consultant

<p>I am an existing customers and have been for the past couple of years but last year I went under debt review. I settled my account and when i settled it the agent asked me if I wanted to close my account or continue with it So I kept it. After which when I wanted to make a purchase I noticed the card was declining called in and was informed the card is blocked I needed to get a settlement letter. I got the settlement lenter n for two weeks iv been trying to get the card unblocked only to call rcs today and the consultant to tell me that I must close the account and re-apply n further went on to say they will not be unblocking the account. I felt like a fool because i have been awaiting my time and money trying to get this sorted out.</p>